At Black Men Matter Empowerment Hub, we are committed to ensuring your satisfaction with every purchase. As our products are custom-made and printed on demand specifically for you, our refund and returns policy is designed to address issues related to product quality and fulfillment accuracy.
1. Returns Due to Printful Error or Damaged/Defective Products
We offer a free replacement or a refund if there is an issue with your order due to an error on our part or a defect in the product. This includes:
- Damaged Products: Items that arrive broken or compromised.
- Manufacturing Errors: Such as misprints, incorrect designs, or poor print quality.
- Wrong Product Received: If you received an item that is different from what you ordered.
- Wrong Size/Color/Product Variant Sent: If the item shipped does not match the size, color, or variant you selected in your order.
Conditions for Returns/Refunds (Printful Error / Damage):
- You must contact us within [e.g., 14 days] of receiving your order.
- You must provide clear photos of the damaged or incorrect item(s) and the packaging.
- Do not return the item to us before contacting us and receiving instructions.
2. No Returns for Buyer’s Remorse or Incorrect Size Chosen by Customer
As our products are made-to-order, we generally do not offer refunds or exchanges for buyer’s remorse, incorrect size chosen by the customer, or incorrect address provided by the customer.
- Size Charts: Please carefully review the size charts provided on each product page before making a purchase. We recommend measuring a favorite garment and comparing it to our charts to ensure the best fit.
- Color Discrepancies: Colors may appear slightly different in person than on screen due to monitor variations. We do not offer refunds or exchanges for minor color discrepancies.
3. How to Initiate a Return or Report an Issue
If your order falls under the conditions for a return (Printful error or damaged/defective product):
- Contact Us: Please email us immediately at
blkmenmatter@gmail.comor use our Contact Us page. - Provide Details: Include your order number, a clear description of the issue, and attach clear photos of the item(s) and packaging.
- Wait for Instructions: Do not send the item back until you receive specific instructions from our customer service team. We will guide you through the next steps, which may include a replacement order or a refund.
4. Refunds (if applicable)
- Once your issue is confirmed to be a valid return reason (as per Section 1), we will process a replacement order or a refund to your original method of payment.
- Refunds typically take [e.g., 5-10 business days] to appear on your statement, depending on your bank or payment provider.
5. Lost in Transit
- For packages lost in transit, all claims must be submitted to us no later than [e.g., 30 days] after the estimated delivery date.
- We will work with Printful and the shipping carrier to investigate and resolve the issue.
6. Contact Us
If you have any questions about our Refund & Returns Policy, please contact us via our Contact Us page or email us at blkmenmatter@gmail.com.